Attraction areas should evolve into a customer-oriented service space in which the visitors have easy accessibility to its functions. It should be a space where users can comfortably access information and knowledge

An attraction space should be a fun space even after multiple visits. Interesting experiences create new values to Information and Knowledge

Future-oriented services incorporating various digital technologies should be considered when planning for a new service. The identity of the space must be considered. The future services of a given space should give a reason for users to visit.

When introducing a new service, reducing the CapEx and OpEx is essential. Not only the construction costs required to build the service, but also the high operational costs make it difficult to maintain the service over time.

Customers need to have a unique experience – one that can not be fulfilled through PC or mobile devices. Information and knowledge should be effectively delivered through differentiated services.